Revenue Cycle

Service Overview

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“IMA’s customer service training gave our financial services staff a better understanding of how our role impacts 'service excellence,' and helped identify key elements of a lasting customer experience. It is helping us establish a culture of excellence that will build loyalty.” Director, Patient Financial Services, Regional Rural Health System “Excellent and knowledgeable…interact very well with local staff at all levels. They (IMA Consulting) are “hands on” and know their subject matter. They are not just high level consultants coming in to drop a report at the end of their stay, they are actually engaged and driving process changes. A refreshing approach from a consulting group!” Revenue Cycle Executive, Regional Health System

Our revenue cycle team has assisted numerous healthcare clients to improve revenue cycle processes, reduce denials and bad debt, and improve cash flow and net revenue. We are the logical choice to provide interim management services for all aspects of the revenue cycle. Every engagement is managed by nationally recognized experts with over 20 years of industry experience.

The revenue cycle team’s clients range from large national health systems to small community hospitals, to specialty providers, to physician practice groups. Our clients include entities in financial distress who find themselves in a turnaround situation, entities on solid financial ground who want to improve their customer service image, as well as their financial standing, and entities who are already high performers that desire to achieve best practice status. We are dedicated to serving healthcare providers, and work exclusively in the healthcare industry.

Healthcare providers operate in a complex environment, so firms providing revenue cycle services must have staff with varied backgrounds and in-depth knowledge regarding compliance issues, billing regulations, productivity and staffing benchmarks, information systems, project management, and key performance indicators.

The revenue cycle team’s areas of expertise include patient scheduling, patient access, health information management, coding, stay management, charge capture, patient accounting, information systems, project management, and education and training. We have experienced first-hand the multitude of issues facing the healthcare industry and have leveraged that experience into the unsurpassed service level that we bring to our clients.

Process Redesign	Interim Management	Information Technology
Assessments Workflow Analysis Policies & Procedures Intra & Inter-Hospital Standardization Staffing Analysis Project Management	Patient Access Case Management HIM Patient Accounting Project Management	Project Management System Selection System Optimization Interim Management Implementation Assistance Hospital-wide Financial Systems Stand-Alone
Cash Acceleration Education & Training Liquidate Outstanding Accounts Receivable Implement Productivity Targets for Follow-up Staff Lead Cash Acceleration Team Projects Implement A/R Follow-up Tools  Web University Classroom Training Revenue Cycle Polices & Procedures

Team Information
Sample Projects