Thought Leadership


Lower cost

Development of a Comprehensive Transfer Center

May 2017 – Tina Williams, Managing Director

In this edition of IMA Insights, we will discuss the creation of a Comprehensive Transfer Center (CTC). A CTC is the hub to centrally manage all patient flow into and throughout a large health system to improve and streamline patient flow, expedite inter-facility transfers, external transfers from other medical facilities, admission through the Emergency Department, direct admissions from health system practitioners, postoperative patients as well as improved patient throughput within each facility in the Health Care System. Most large multi-hospital health systems are moving towards the development of Comprehensive Transfer Centers. Read More

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Emergent Need for Integration of Behavioral Health Crisis in ED’s

April 2017 – Tina Williams, Managing Director

In this edition of IMA Insights, we will discuss the emergent need for integration of behavioral health in emergency departments (ED). A report by the international actuarial firm Milliman, Inc. concluded that the costs incurred by patients with behavioral comorbidities were estimated to be $293 billion in 2012. Furthermore, a 2013 California Hospital Association Study found that behavioral health beds are estimated to be underserved by 50 in-patient beds per 100,000 of the population in the Southwestern United States. For Arizona alone, this equates to 1,025 beds for a population of 4.1 million. Read More

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Dashboard Reporting: One Size Does Not Fit All

March 2017 – Mindy Kilroy-Cauley, Director

Dashboard reports are intended to provide pertinent information to leaders throughout the healthcare organization. These reports can be valuable tools to assist leaders with organizational oversight and decisions such as growth opportunities and clinical, operational and Information Technology needs. Dashboard reports are wonderful tools, as long as they are used. Do you read all points of information on your dashboard? Has your organization ever lost revenue and/or cash because the dashboard reports did not provide the information needed to identify a problem? Do all leaders within your organization utilize dashboard reports? In this issue of IMA Insights, we will discuss the importance of creating dashboard reports that provide the relative information for each leadership area in the organization. Read More

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Is Your Compliance Program Effective? How Do You Know?

February 2017 – Mary Ellen McLaughlin, Manager

Since 1998, the Office of Inspector General (OIG) has encouraged healthcare providers to implement an “Effective Compliance Program”. The OIG has detailed (and clarified) the “seven elements” of an effective compliance program. But what does “an effective program” really mean? What should you look for in an effective program? What are some pitfalls? Most importantly, how do you know if your program is effective? In this edition of Insights, we hope to help you plot a course toward ensuring effectiveness. Read More

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HFMA South Carolina Annual Institute

Thursday, June 1, 2017 | 10:45am – 11:45am
Myrtle Beach, SC
Jim Collins, Director, and Mario Feher, Director, are speaking in a session titled, “Revenue Recovery – Are You Capturing All You Can?”
For more information, click here.


Friday, June 2, 2017 | 7:00am – 7:00pm
Chadds Ford, PA
We are currently hiring Patient Schedule Representatives for our Chadds Ford, PA location. If you are interested, please join us at our job fair open house!
Check back for more information.

Georgia HFMA Presents – Women’s Leadership Conference

Wednesday, June 15, 2017 | 11am – 2pm
Doubletree Buckhead, Atlanta, GA
Tiffany Walls, National Director of Business Development, will be a panelist in the discussion on overcoming cognitive dissonance.
For more information, click here.

AAHAM – Keystone Chapter

Wednesday, July 19, 2017
Antique Auto Museum, Hershey, PA
Terri Donohue, Director, is speaking on Denials.
Check back for more information.


May, 2017

Stephanie Fischer, Manager, and Mary Ellen McLaughlin, Manager, spoke at the PHIMA Annual Conference in a session titled, “HIM’s Role in Data Driven Decision Making: A Collaboration with Revenue Cycle and Compliance.”

March, 2017

Rob Jones, Director, and Diane Robinson, Senior Consultant, spoke on Revenue Integrity Black Holes at the HFMA TX State Conference.

March, 2017

Dave Centafont, Senior Consultant, and Chris Strano, Manager, spoke about Maximizing Your Bundled Payments at the HFMA TX State Conference.

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May 20, 2017 – IMA Consulting Named One of Modern Healthcare’s Best Places to Work

Firm recognized nationally as one of the Best Places to Work in Healthcare.

May 10, 2017 – IMA Consulting Engages Cradles to Crayons for Community Day

Consulting Firm Selects Local Back-to-School Campaign for Annual Community Day.

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